Is Social Media Keeping You Honest or Making You Unsafe?

I’ve been thinking about this for a while, but even more so especially with articles like ‘Is Twitter Making You Immoral’ and ‘Nike iPod = Surveillance’ popping up.

Many professionals – and students – are creating new profiles for Facebook efforts, be they professional or academic. I’ve stumbled across several students and colleagues who have multiple profiles such as this. In Facebook it makes me wonder if people really understand (or set!) their many privacy settings.

In Twitter, I understand this more. As the masses join to see ‘what this Twitter thing is’, like it or not, more people you know are following you. Then, there comes a choice: to clean up your tweets or to go dark and create a new profile for being ‘you’.  🙂

I had conflicting thoughts on this as more and more people followed me and wanted to be Facebook friends, I wondered about the potential set backs. Mom reading your Facebook shenanigans. Dates becoming stalkers. Co-workers bringing up your frequent love of BK Whoppers w/cheese  at 2am. Muddy waters.

Personally, I’ve decided that I’m ok with keeping my business out there and letting the chips fall where they may. Obviously, I set privacy settings and profile limitations for co-workers and those that I know outside of professional ways where available. But, as per the rest, my decision is to be ‘me’. I find I learn more that way and have much deeper relationships with those that I may not know ‘IRL’.  In order to get anything out of social media, I feel, you cant remain professional with no personality. I am more than just my job.

Muddier waters come with the other social communities surrounding activities. Do you want everyone to know you run a certain loop every morning at 5am via your iPod Nike Plus  or imapmyrun? Hmm. Maybe your Facebook pictures are at your favorite local place and people could just ‘show up’. Your iPhone displays your location via Loopt or Twitter. Food for thought, but not for worry.

Or is it? The fear of pedophiles on MySpace, and the  ‘Craigslist Killer‘ fiasco it leaves a stain on social media in a sense. For those who use the net to meet people – no matter what the venue – it feeds the fear of those who dont understand it.  Are these isolated, well publicized issues really as scary as they seem or are they more visible now due to our instant connection to news? How many similar incidents are occurring that have no net related implication?

I guess the bottom line here is to be authentic and safe. What are your thoughts on openness vs. anonymity and safety vs fear?

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Toltec Wisdom Meets Social Media

nativeamericangame1In my own spiritual journey, I’ve found that Native American and other tribal followings are most meaningful to me. One reading that helped me think about being ‘present in the moment’ was don Migel Ruiz’s ‘The Four Agreements’.

The Four Agreements mimic what to me are great tenets to live by, not only in daily life but also in social media strategy.

1. Be Impeccable with Your Word: this to me means using social media for what it was intended. To connect with others and be yourself at all times. Not to push or market, but to engage and be of service. Provide what is truthful about your brand/service and allow for transparency in your interactions.

2. Dont Take Anything Personally: There will always be those people who like to be negative and to be heard. Reactions to this may cause more issue than good. By allowing for disagreements or dissatisfaction in your social media efforts, you not only strengthen the authenticity of your offering, but you give space to reality – not everyone will be sunshine and lollipops over you all the time. Why suffer any worry about things you cannot change? Know the difference between disgruntlement and general peeves that you can affect in your brand. Use this to learn, not to stifle.

3. Dont Make Assumptions: This may be one of the biggest lessons. Many assume social media is the answer to their larger problem (customers, yield, etc.) but may not think of the smaller communication issues or problems with service. Social media may not be the answer to your problem, particularly if you cannot pinpoint the exact issue. You can also not assume that the medium will be fully used in the way you intended. This is something to learn from and use to make communication and products better. Provide for your audience, dont make them fit into your mold of what ‘should’ be.

4. Always Do Your Best: How many social media efforts have been left to perish because providing ‘the best’ was not in the plan? Social media cannot live on their own. They need to be fed and publicized, updated and possibly rewarded. Starting without a plan is not doing your best, it is simply ‘doing’. Be sure that what you plan to offer is continually your best if you expect to see any positive returns. Remember that what you put out there will be out there for good in the minds of those who are engaged. No matter how few. By doing your best you ensure the few that partake are provided the real brand experience and not a test.

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Social Media and Community Engagement Strategies

In another installment of ‘getting to know Jess’ and after many great Twitter conversations created around @rachelreuben‘s conference Tweeting, I’m attaching links to a few choice publications that I authored in my previous position. I think they are still relevant in the conversation of ‘is social media worth it’, especially for low income families.

Achieving College Access Goals: The Relevance of New Media in Reaching First-Generation and Low-Income Teens

How College Access Marketing Campaigns Can Utilize Social Networking Web Sites

Creating a Strategy for Community Engagement

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The Power of Beer: Harpoon 5-Miler

394px-frosty_beer_mugsvg1Many people know me as an athlete. Rower, Swimmer, Volleyballer, Softballer, even a semi-ok basketballer. But contrary to popular belief, athleticism does not equal running prowess. When it comes to running, I suck.

Be it bad knees from years of illl kicking practice in the breast stroke or bad form from only needing to run during AYSO soccer, running and I have never really seen eye to eye. There was a stint when I took to running on the weekends and even got up to 4 miles at a time. However, it quickly dissolved when knee pain turned to hip pain and put an end to my beginning of running.

But now, through rowing, I have a friend who is a marathoner. Not just one, but several across the country. No matter how many times I try to tell her I’m not built for speed she brings on challenge after challenge that I swiftly deny her. This time however, something is different: there’s beer involved.

Yes, many runs are for charity. And yes, many runs have fabulous after parties. But not just any run carries the name ‘Harpoon’. If you’ve ever attended a Harpoon fest before, you know of the joy that fresh beer and new friends can bring. Being an athlete – and humanitarian – folding charity (proceeds benefit the Angel Fund) and sport into the brand name brings me to a new place in my running: maybe I can complete a 5 miler.

I’ve been approached many times for charity runs, and have considered, but never felt the pull that I feel for this. Its not even about alcohol, its about the brand. I approve of it. I like to align myself with it. Its Boston. Its mature. Its always fun but responsible. How could one not want to participate in such a run?

If I can do it, any one can. Want to join? Registration opens tomorrow. Check out the info here.

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Why I Caved on the iPhone.

imagesYes. Yes. Its not a vicious rumor. I, Miss iphone-is-the-devil, will receive my own iPhone today. Here’s the thing:

My contract with Cingular was up in August. I had originally planned on purchasing another BlackBerry, upgrading from my old 8700c. After months of research, I had settled on a Curve 8320, with its Wi-Fi capabilities and sleeker look.

Then I started to waver. Perhaps I really could afford the BlackBerry Bold. Why not make the leap for the 3G, even though, I’m still unsure if I really need it. Will I really watch videos on my phone? I barely watch videos on the computer. Hmmm…

I decided to let it come down to price. As part of extending my contract, the Curve would have been $249 upfront with a mail in rebate for $100. Who actually puts that $100 back on their credit card? Not I. I decided not to chance it.

The Bold was a refurb and $199 with a contract extension. Being unsure about the size (its a bit larger than my current BB and the Curve I was considering) and what I’d be paying for (basically 3G and video) and my uncertainty for my need of such, I didn’t purchase anything for a long time.

Then, I decided to look at phones outside of my Blackberry preference that could still do what I needed. I was very surprised that the iPhone was only $99 (refurb, 8G) and that the data plan would cost the same as my Blackberry service.

Why was I so anti again? Oh yeah, the keyboard and the prevalence. I tried a co-worker’s iPod touch and decided that as more and more technology goes the way of the touch screen, I do myself a disservice by not learning how to use it.

What do I use my BB for anyway? Twitter, Facebook, Email, Texting, Scheduling, Surfing and sometimes, calling. I realized that with the amount of surfing I do on a daily basis the ease of the iPhone coupled with the 3G technology would be a huge benefit to me. The iPhone seemed to fit all of my needs at a lower price point.

I wouldn’t use the iPhone for music as I prefer that to be separate. But for all other purposes it would work just fine and is a fun toy. Did I need a ‘non-toy’ BB? Not really. Did I hold out more so for the lemming factor? Yes. Am I scared of the keyboard slowing down my quick Twitter wit? Definitely. Is all of this worth sacrificing a 3G connection and the chance to learn something new?

No.

iPhone users, were you an immediate ‘go’ on your phone or did you need to be convinced? Hold outs, how long was your lag time in getting into the touch screen?

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Facebook’ers: Quit’cher Bitchin.

Ah, and here we are again: people complaining about how Facebook has changed its layout yet again. Think about it: did you end your account last time? No. You probably used it more.

As for the suggestion that FB wants to be the ‘new’ Twitter, its impossible. People who Twitter do not equal those who FB. Even though to some they seem interchangeable, they are in no way such.

Yes, I agree, the new home page for your FB account does seem a bit Twitter-esque but at the same time is a baby step towards Twitter for those who are social media newbies. Maybe it will facilitate more people understanding Twitter, but wont take the place of.

Not sure about you, but I enjoy Twitter for its compactness. Its simplicity. Its sole purpose. I dont have to follow all convo’s if I dont want to. I am not inundated with apps and chain letters. If you do something rivaling that, I simply unfollow you. Case closed.

Twitter for me is immediate. Its taken the place of blogging, FB’ing – except for keeping up with people who do not Twitter -, and reading my RSS feeds. I get everything in one quick stop. I find new people more easily. I respond much quicker.

Has the new FB affected you? Do you think it rivals Twitter in any way?

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I Disagree and You Should Too

With all of the recent Tweets regarding who to follow, how to follow and why to follow its made me think a lot about what Twitter means to me. There have also been just as many, if not more, posts about Facebook: what content to feed to your wall, privacy settings for business contacts, etc. Which leads me to: whats the big deal?

I’ve found that people respond to the fact that I have constant content additions from a number of places. Even those who do not live and breathe social media find some information useful, funny or thought provoking and tell me so with a message. Past business acquaintances comment on my new dog or family members post follow ups to Friendfeed items posted for work from Google Reader. Isnt the cross pollination what social media is all about? The greater spread of information in a quicker format?

Further, I dont know if I subscribe to many of the ‘gain tons of followers’ or ‘get the most out of Twitter/Facebook’ posts that I’ve seen. I feel its much more organic. “If you use it they will come”, if you will. Just like losing weight, I dont believe there is a quick fix or magic equation.

As I said in my previous post, I find that I learn more from people that I dont necessarily have a common bond with than those that I do. I’ve learned more about myself by disagreeing and having a thoughtful discourse than by engaging in ‘yup’ comments tirelessly. Its made me carve out what social media, or anything, really means to me. Having more followers than I can probably handle makes this even clearer: I find that what I’m drawn to may not be what I originally thought I would be. The need I feel to comment on something is much stronger that the feeling that I have to comment.

How often do you disagree with people? Do you follow/friend those much different from yourself or stick with those who are like minded/of the same industry?

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Twitter/Facebook Privacy and Multiple Personality Disorder

I’ve noticed lately that several people in my life have multiple personality disorders: two or more Facebook profiles. When I ask them why they do this, it’s always because they want to be friends with people, but not allow them to see certain things on in their profile.  I then walk them through my post about how to protect your privacy on Facebook, but by that point, its too late. They’ve already accepted and communicated with people via the alias.

I wonder why so many people have such little knowledge of Facebook’s great privacy provisions? People are willing to post and share their most personal details but not to protect it. This has only been made more apparent by the recent turmoil over Facebook’s new Terms of Service.

Privacy is something that proves more allusive the more inclusive you get. Its made even more so when you provide information online, where it potentially lives forever and can be reproduced by whomever. With more and more people following you on Twitter or requesting Facebook friendship, I think its time to ask yourself ‘how much privacy do I want?’.

I recently discovered that more and more people from my job are following me on Twitter and asking to be added on Facebook.  Facebook was easy, because a ‘limited profile’ option has already been set up. Twitter is the one area that caused a minor panic.

I decided that the things I say on Twitter are who I am, they are nothing new or out of left field if you know me. It is not my job and my job is not who I am. Becoming more personal via Twitter has opened up much more for me in the way of communication than a strict ‘business only’ mentality has. “Practice what you preach” came to mind regarding transparency. Therefore, I decided to let the Twitter chips fall where they may, and only clean up my work related rants. 🙂

How has privacy, Facebook/Twitter or otherwise been an issue for you personally and/or professionally? Do you experience the same people with multiple profiles?

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When You Exist Primarily Digitally, What Happens IRL?

stk-fgr6 I’ve noticed lately that I’ve become somewhat of a hermit in the eyes of my non-digital friends. My ‘in real life’ (IRL) peeps. I wonder if this is detrimental or if its only made to feel that way by those who just dont get the benefit of virtual friendships.

Dont get me wrong: I’m by no means sitting home all day every weekend chatting or xboxing with people across the globe as my main point of human contact. I still go out on the weekends. I still catch the occasional post work drink with coworkers both past and present. I’m still entertaining in my home and meeting people offline in the dating world.

If you’re like me, you know a large number of people online that you may have never met. Not yet, or maybe, not ever. Does that make these relationships less real? Are they one dimensional? Are they just ‘pretend’ or ‘play’ friends? I’d argue not. But some people may have you thinking of yourself as Sandie Bullock’s character in ‘The Net’. Kinda sad. Too much food delivery and not enough interaction. But that was the 90’s and now these types of relationships proliferate and people need to update their judgements.

Some of my online peeps are more involved in my life than some friends I live close to. Some comment more on my virtual existence which bleeds into my ‘real’ life  (blogs, Twitter, Facebook pics and posts, etc.). Lately, I’ve spent more time Tweeting TV shows, football games and social outings with online peeps that they’ve become my main base of contact. But here’s why: I have the ability to always be connected. Sad as that may sound, with the cold, harsh winter taking its toll on my outings with friends, and my recent lukewarm feelings for phone conversations, Tweeting/Facebooking/Texting have become the norm even with IRL peeps.

My argument is that I’m more connected to people than ever. Just because I’m not face-to-face doesnt mean that my interactions are any less fulfilling. I know more now about more people than ever before because I can be updated in real time. I can comment on things that I may not normally have known or be told because they get caught up in the minutia of every day life. I’d argue that I feel closer to more people with minimal effort. I’d ask my non-connected friends why they arent?

So: what is ‘real life’? How do you feel about your digital existence?

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Hey, Guess What? People Use The Internet!

With my VP recently forwarding the Pew Generations Online 2009 memo, I was asked what my takeaways were. The only two items I could come up with were:

1. Gen Y and Gen X (18-44) generally use the internet the most as a daily part of their lives.

2. This is and will continue to expand to both ends of the age spectrum.

It reminded me of the research I did outlining if using the internet was applicable to low-income or first generation college students.  The answer to that question was ‘yes. of course.’

What these two items say to me are that people are still wondering about the use of the internet. Is it worth it? Does it reach everyone? Can I use that instead of print?

The point is most people DO use the internet. It IS worth your time to invest in doing this right, not just doing it flashy. Learn about how your target audience uses the web. Are they social? Do they use it primarily for news and research? Do they make purchases?

Remember, not all research includes everyone. There will always be your pocket of ‘millenials’ who arent familiar with Twitter and who dont have Facebook profiles. But, there will also be those grandma’s and grandpa’s who regularly video chat with their grandkids. Its all relative.

Its no surprise research tells us that people are on the ‘net. What is more surprising, is that this question is still asked.

What are your thoughts? What research do you find most useful?

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