Music: Its Alive!

recIndeed: my feed reader is, in fact, blowin’ up. The past 24 hours have been intense. The one thing I personally didnt see coming was the proliferation of music: buying, gifting, searching. Its all over the place.

Today, MySpace unveiled enhancements meant to appeal to consumers and content providers alike. Funny since we’ve all been reading articles that announce the continued sickly state of the MySpace platform.

Also announced yesterday, Facebook has launched a music gifting service which allows users to purchase and gift music to other users.

On top of all this, Google is rumored to have a music service of their own, allowing searches to yield downloadable purchased tracks. Tuesday, Apple began Tweeting about iTunes.

Although the music industry has been deemed dead for a very long time, it appears that by adding social and searchable attributes, music is now becoming integrated into everyday digital interactions a bit more easily. But, what does this mean for the industry itself? Will this help struggling companies or will it open up a whole new mess of problems between artists, rights owners and labels?

Blogging: Dont Make It A Big Deal

516929941_f153a8a624Blogging and I have a long and sullied relationship. At first, like most newbs, I was very enamored with the thought of blogging often. I had a lot to say, right? Slowly, blogging became more of a burden than a hobby. After that, its a hop, skip and a jump to empty thoughts, pressure and a hatred of the medium. Feeling guilty is a sure way to build procrastination. Here’s three ways to make it ‘not a big deal’.

Start with Other Content Most of us read several RSS feeds, have events to promote or may have stumbled upon a fun new site or toy. Using the momentum of your thoughts on external content is a major blogging spring board. Not everything has to be new and fresh topically: whats fresh is the perspective you bring to it. Even if others have already touched on the subject, bring your own experiences and research to the table. Help others and be useful.

Short is Sweet Every post wont be your greatest life’s work. This is my biggest downfall: thinking that every post needs to be new, novel, best and biggest. If you never start, you’ll never gain momentum. Think of your blog as your space for brainstorming. Your place to take notes. Use the community to build on the post. Not everything needs to come from you: sometimes the best parts of a short blog post are the comments from readers who bring the idea to full tilt.

Respond Maybe you really were rocked by something someone said in Twitter. Perhaps another’s blog post really got you thinking. Why not craft your own lengthy response? Blogs are a place for individual commentary and creating and honing your thinking skills. Typing up your thoughts and posting them online provides you with an ongoing record of what topics interest you while helping you iron out your thoughts with feedback.

No matter what, keep going and dont feel bad for long absences. Think creatively and allow that instant interest in something to grow into a relevant post for your subject matter. Draw a little outside the lines and bring your personality to it. A good read is one that allows us to see into the blogger – not just the content.

Millennials and Virgos: Excluding the Underserved and Unpopular

599649731_f1ba273800Here’s where my work in College Access and parental involvement kicks in. I just finished reading ‘Millennial Muddle: How Stereotyping Students Became an Industry’. I couldn’t help but feel a little vindicated. The following quote really resonated with me:

“Over the last decade, commentators have tended to slap the Millennial label on white, affluent teenagers who accomplish great things as they grow up in the suburbs, who confront anxiety when applying into super-selective colleges, and who multitask with ease as their helicopter parents hover reassuringly above them. The label tends not to appear in renderings of teenagers who happen to be minorities, or poor, or who have never won a spelling bee. Nor does the term often refer to students from big cities and small towns that are nothing like Fairfax County, Va {Where ‘Millennial’ research was conducted}. Or who lack technological know-how. Or who struggle to complete high school. Or who never even consider college. Or who commit crimes. Or who suffer from too little parent support. Or who drop out of college. Aren’t they Millennials, too?’

Seriously. Marketing to a Millennial is like marketing to a Virgo. How many students – strike that – how many of YOUR students fit this profile? Should any more effort be applied to a stereotype than to an individual? What ever happened to just communicating with the best possible content for your audience in the best way for that audience? Personally, I feel lumping a generation into one name sake is the opposite of good marketing – do your research. Find out about your target audience. Specifically. I’m all for segmentation, and the few insights into ‘kids today’ but not all of these attributes apply to all – or most – of ‘our’ students.

What about yours?

I’m Not Not Working, I’m Integrated…

Ever feel like co-workers or bosses think you’re avoiding work or ‘playing online’? Maybe you’ve even felt a little guilty for your time on Twitter/Facebook or Google Reader? I say: stop it. Feeling that way, that is.

My thought on this is that you are only as prepared as you are informed. Sure you  have tasks to do, but being aware of up to the minute happenings makes you more valuable. Being connected to other professional minds as well as new ideas/hypotheses helps you do your job better than if you waited till you had free time (whats that?) to read your feeds, catch up on Twitter, or blog your thoughts on a topic you’re working on and receive feedback: your connectivity is your biggest asset.

Just like the nature of the web and lifestreaming, all things flow together in our daily digital lives. You research a topic, you find a gem, you Tweet it, you share it on Facebook or bookmark it on Delicious, email it to staff and IM discuss it. All things flow together. Even if you did just RT that clip from Glee last night.

If you take yourself out of the stream of information, you risk being out of the loop, reading old news, and missing out on your own professional development that makes you such a valued asset to your company – and career –  in the first place.

To do so, you might as well interoffice mail your resignation. 🙂

Facebook: The Band-Aid for Your Website

compIts become painfully obvious: Facebook has become a work around for static web sites. Whether theres no date in site for a much needed redesign or your current functionality has been outpaced by reality, creating a place to put content in Facebook has made it the great new world. Here’s five quick reasons why:

1. Dynamic Content Social media – especially Facebook – is known for its moving parts. It becomes a living entity, not just static content on a web page. If your web site doesnt currently offer this, you may feel compelled to move into the Facebook sphere to engage your audience as a quick fix.

2. Interactivity Comments, posts, links, pictures, video. You name it, you can probably add it to Facebook in some fashion. Allowing your fans to interact with you and each other in this way may be something that you’ll never see your corporate web site do, and maybe, thats a good thing. Or maybe, its not. Either way, Facebook becomes the repository for interactivity in many  companies. Probably, because consumers are already there, and Facebook does it best.

3. RSS Functionality If your site doesnt have any plans to add RSS functions, Facebook takes care of this. You can feed news from any underutilized RSS feed (off site blogs, campus portal feeds, etc.) into Facebook. Any activity you take becomes a part of the fan’s ‘home’ feed. Care must be taken to not inundate the user, but can effectively become the active web presence on behalf of your company.

4. Quick Updates Maybe homepage real estate doesnt allow for quick updates or announcements. Facebook becomes the stand in, allowing companies, departments and other groups to publish quick, timely information directly to users.

5. Claiming Ignorance In many universities, there is no formal social media policy. This leaves everything open to interpretation and usually ignorance is bliss for the administration.  Since Facebook is a third party, this alleviates any misconduct on behalf of the university – to a point. It seems to be an easy work around from the web site for this very reason: it takes very little start up energy, is popular, and does not require a committee or ITS hand holding.

Although Facebook is good for many things, a web site replacement it is not. It is a great lead generator, as is all social media, in taking users directly to key information without having to search through a clunky web site. But, at the end of the day, social media should be integrated into your informative and easily navigable web presence instead of just an inbound link creator.

The web is no longer push and company web sites need to become interactive to stay relevant.

Knowing Your Audience: Social Media Behaviors

crowdSure social media is now a given in most higher ed campaigns. But, how many of us are doing real research? Paid research? Personal research?

In just my every day dealings with students and social media I’m finding two things: #1 they mostly text to Twitter/Facebook and #2 they use ‘Class of’ groups mainly to meet each other.

In texting Twitter and Facebook updates, this leaves out the interactivity that a mobile app would provide. Does this mean our students are not using mobile apps? Do they prefer to pass along information about themselves and only subscribe to a few friends updates? This could mean big things if a lot of time is spent updating these sites to keep students aware as they are in and around campus, yet they dont get these events in as timely a manner as we assume.

For the ‘Class of’ groups:  originally we assumed that students would feel an affinity for the class year and eventually this could be handed off to alumni affairs, after passing through many other hands on campus. Yet, we are actually seeing a decline in members, even as more content is posted, events are added, and messages are sent in an unobtrusive way. Does this mean students do not align themselves with their class year, but rather a major or school? Perhaps they find the University FB page more helpful and timely?

Whatever the reason, time and follow up research will tell which way students use these key social media outlets. We need to be diligent in making sure others understand the importance of adding social media in their follow up survey’s and questionnaires. How do you research your audience’s social media behaviors? How do you segment this research and apply it to your tactics?

5 Reasons I Dont Believe ‘Branding is Dead’

My VP emailed us an article yesterday from Clickz, titled ‘A New Definition of Digital’. One of the bullet points was that Branding is Dead. My immediate reaction was ‘Psssht’. Here’s why:

#1 – Social is Branding: There are those companies and products who still arent playing in the social media field or those who play but arent yet big hitters. Becoming involved in the online community in and of its self is an act of Branding. It says a lot about your company – be it health care or cell service if you choose to engage in this way.

#2 – Proactive vs. Reactive: Of those involved in online communities, they provide a proactive interaction with consumers both current and prospective. Its one kind of company that reacts to blog posts or op eds and quite another that creates its own content. Beyond that is a company that allows users to create and share content. How powerful for a brand is that?

#3 – Good Products = Pride/Loyalty: By listening and engaging with customers, products are allowed a greater opportunity for discussion, leading to new product innovation and change. Without this, how will we know what our customers need/want? By listening and showcasing these listening skills for all to see in social media or dynamic web content, a brand becomes an entity not just a name. It becomes a feeling and a conversation, helping to foster pride and customer loyalty in the fact that feedback is taken seriously. Especially if that can be seen in product upgrades.

#4 – Search Optimization Over PPC: Yes, PPC may cut out useless clicks, but does it really yield as much as an optimized content page? We all know by know that PPC clicks to a web site dont yield nearly 1/3 of the traffic and engagement that organic traffic does. A company that knows this will be able to become reputable by appearing in search at higher points on a page or by being listed with high ranking competitors. All elevating the brand.

#5 – Evolution is the Opposite of Death: By adding these forward thinking types of engagement with consumers, especially those that promote content created about the brand, companies evolve with the changing times and consumer behaviors. By doing this, they allow their branding to become more elastic, thereby keeping them relevant and seen as a living organism, rather than a stale box.

Isnt that what branding really is meant to be anyway?

Facebook Lite: Should We Care?

Plastic_tape_measureI recently read an article in Ad Age regarding how brands will be lost in Facebook Lite.  After a quick spin via Facebook lite last week, I found my reaction to be ‘so what?’.

Per Twitter convos, I’d also consider the Lite version to be not only useful for those on a slow connection, but for people who are sick of the constant interruptions. Chat, apps and pages that may otherwise clutter up your home feed – its a streamlined version with easy access to people and news rather than toys and brands. Initial results seem to be a slow adoption, probably of curious Twitter users checking out the hype.

It seems odd that the Lite version is lacking in brand presences for businesses when Facebook is trying to feign Twitter like functionality for businesses to reach consumers. Although they’ve introduced new functionality, it seems those who chose to use Facebook Lite wont be able to interact with brands as easily. Considering that more serious social media users may chose the pared down version of Facebook to avoid extraneous posts, it seems that early adopter types may be the ones that are being missed by businesses who could lose the opportunity to interact in ‘Lite’.

Facebook also finally sees Twitter as a legitimate threat, but, does Facebook Lite make sense if the audiences and reasons for use are different? Those that enjoy multiple applications and quiz results most likely are not Twitter users who enjoy the more pared down communication that Twitter provides. For the Twitterati, Facebook seems to be a place to hold pictures and video, interact with those who are not Twitter users, and to feed Twitter updates and information to.

Could Twitter replace Facebook? In my opinion, no. Could the opposite be true? Absolutely not.

Thoughts?

Are you Truly Linkedin?

linkedin4I dont think I am. I mean, I have about 300 connections. My resume is live, updated and downloadable. I update my status and add a badge to my blog, etc. I’m a member of several groups and interact here and there on the forums. But somehow, I feel that there is a greater potential to the medium that eludes me.

Perhaps it’s all in the investment of time: most of my social media time is spent in Twitter and Facebook – where many of my ‘connections’ also are. Linkedin is usually the last thing on my list, that is, until it counts: job searching. But like everything else, I fear that leaving Linkedin to fend for itself until I  need it may be a greatly squandered opportunity.

Conversely, in my work, I’m not sure how the university is using Linkedin or how to really push it beyond the obvious alumni connections – which most schools do pretty well outside of this service. Since a lot of these type of connections really matter more in person – or for us social networkers, in content sharing services – how much of Linkedin can we build upon both opportunistically and as a practitioner?

I’m thinking of doing something monthly, such as reaching out via a connection for an introduction to someone else in the field I’m pursuing. Maybe asking someone for another recommendation. I’d like to be more active in the forums.

How do you use Linkedin? Do you let it live on its own till you need it or do you integrate it into your life just like your other top social media activities?

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‘Class of’ Facebook Groups: Stay In, or Stay Out?

22256555100b29a0da86yd2 Many of us  have them: the University created ‘Class of 2013’ groups or pages in Facebook. I’m sure many of us use them in the same way: connect with students, answer questions, read and pass along prevalent student issues, etc. But how many of us really interact with students versus remaining a quiet but visible resource?

Unobtrusively, I’ve been adding ‘officers’ to our Class of group that represent various areas of the university that may be important to new students: New Student Programs, Student Affairs/Activities, On and Off Campus Housing, etc. I’ve made it known to students that this group is here for them to use and for the university to make better. I’ve reached out to active students in the forums and asked for them to become officers representing their peers for feedback and to make the community better. So far, all involved have seemed excited and engaged.

Overall, the University has remained an outsider, letting students speak to each other about problems, fears and questions while watching upperclassmen, other freshmen, or office representatives jump in with answers. Primarily, students seem to answer students questions organically without university sanctioned prompting. I’ve found this exercise in community management and growth fascinating.

How have your communities been created, grown and fostered? Have you needed to provide much more than the forum itself to watch it grow and be a valued resource?

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